Troubleshooting

Start with the message shown in the Studio; it usually identifies the step that needs attention.

Camera, microphone or voice missing

Check that your browser has permission to use the camera and microphone.
Check the selected input and output devices and volume. On mobile, turn off silent mode if audio is muted.
Refresh and start a new session only after saving any finished output.

Transformed video does not start or the session drops

Check your internet connection, reference image and available credits. A provider or connection can time out; stop the session and try again. If the problem persists, send the on-screen error to Support without sharing passwords or tokens.

No download after Stop

Wait for finalization and read the output notice. A short session may not produce any recorded frames; another browser may offer different recording support. See the download guide and browser support.